Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@glow-grace.co.uk. Please note that returns will need to be sent to the following address: Unit 11 Danes Road, Romford, RM7 0HL, United Kingdom.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@glow-grace.co.uk.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

For hygiene reasons, opened or used personal care and beauty products cannot be returned unless faulty or damaged on arrival. Items must be unused, in original sealed packaging, with tags attached where applicable.

We cannot accept returns on gift cards. Sale items may be returned in accordance with your statutory rights if faulty.

UK consumer rights

If you are a UK consumer, you have statutory rights under the Consumer Rights Act 2015. This policy does not affect your legal rights regarding faulty or misdescribed goods.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at contact@glow-grace.co.uk.

Contact Information

Phone: +44 7721 840395
Email: contact@glow-grace.co.uk
Address: Unit 11 Danes Road, Romford, RM7 0HL, United Kingdom